An insect got into my LCD monitor. What should I do?
Autor: Johannes Post
07/24/2006, 01:36 CET
In case the insect is still alive, it is best to first try to lure it out of the display. For this purpose, turn off the display and put a bright lamp directly next to it. With some luck, the fly will find its way back out of the chassis. Using a special - mostly blue – insect lamp might improve your chances somewhat.
If the insect is dead already and won't drop out of the visible area by itself, you can help make it fall by gentle knocking, tilting or turning the LCD. While doing so, avoid applying force or pressing against the panel, as this might jeopardize you warranty claim! The same goes for compressed air which can damage your monitor as well.
If all efforts to remove the dead insect from the visible area have failed, contact the customer support of the manufacturer, provided that the warranty period (usually three years) of your monitor hasn't expire yet.
Many renowned manufacturers such as EIZO, ViewSonic, Iiyama or Samsung meanwhile have come to acknowledge and do cover such cases of dead insects inside LCD monitors as valid guarantee claims, thus granting repair free of charge or an exchange, - given the damage was not caused by improper handling, that is.
Even if the manufacturer of your LCD monitor does not cover such cases by warranty or if the service company responsible seems unknowing of the manufacturer's current warranty conditions, you still may be able to receive free repair or exchange service ex gratia simply by presenting yourself in a friendly objective manner and by subtly hinting at services provided by other manufacturers.
There is also an off the record statement by the manufacturer Neovo which we ought to quote here:
1. Unplug the display from all connection cables and from power supply
2. Close all but one of the ventilation slots at the rear and at the sides using duct tape.
3. Take a strong vacuum cleaner with a preferably small nozzle and hold it to the slot that has been left open.
4. Turn on the vacuum cleaner!
5. Hope for the best …
Neovo and also PRAD does not take any responsibility for this procedure!
More detailed information on the topic of 'Insect Inside LCDs' can be found in our Special.